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Privacy Policy

INTRODUCTION

This Privacy Policy describes how ONYX Concierge (“we”, “us”, “our”) collects, uses, stores and protects your personal data when you visit our website, make a booking, or use any of our concierge and travel services.

We are committed to ensuring the privacy, confidentiality and security of your information and we process all personal data in accordance with applicable data protection laws, including the EU General Data Protection Regulation (GDPR).

By using our website or services, you agree to the practices described in this Privacy Policy.

INFORMATION WE COLLECT

We may collect the following categories of personal data:

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  • Full name

  • Phone number

  • Email address

  • Pickup and drop-off locations

  • Travel details (flight number, arrival time, accommodation)

  • Passport or ID details (only if required for reservations and bookings)

  • Special requests or preferences

  • Payment details (processed securely via third-party providers

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When you browse our website, we may collect:

  • IP address

  • Device and browser information

  • Pages visited

  • Cookies and tracking data (for analytics and performance)

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We may receive information from:

  • Payment processors

  • Travel partners (hotels, restaurants, tour providers)

  • Booking platforms

  • Communication tools (WhatsApp, Wix, email platforms)

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We process your data under the following legal bases:

  • Contractual necessity – to provide the services you request

  • Consent – for marketing or optional data collection

  • Legitimate interest – for security, analytics and service improvements

  • Legal obligation – when required by law

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We may share your personal data only with trusted partners, strictly when necessary:

  • Professional chauffeurs

  • Hotels, restaurants, event venues and travel partners

  • Payment processors

  • IT and hosting providers (including Wix)

  • Authorities, only if legally required

All third-party partners are required to protect your data and use it solely for providing ONYX Concierge services.

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We implement appropriate technical and organizational measures to protect your data from:

  • Unauthorized access

  • Loss or theft

  • Alteration

  • Disclosure

Our website uses secure encrypted connections (SSL).

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Your personal data will be stored only as long as necessary to:

  • Fulfill the purpose for which it was collected

  • Comply with legal and accounting obligations

  • Resolve disputes and ensure proper business functioning

After the retention period, your data will be safely deleted.

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You have the right to:

  • Access your personal data

  • Request correction or deletion

  • Restrict processing

  • Object to data use

  • Request data portability

  • Withdraw consent at any time

  • File a complaint with a data protection authority

To exercise these rights, contact us at:
📩 [adauga email]

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Our website may use cookies for:

  • Website functionality

  • Analytics

  • Performance optimization

  • Personalization

You can manage or disable cookies from your browser settings.

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Our services are not intended for children under 16, and we do not knowingly collect information from minors.

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If your data is transferred outside the EU, we ensure appropriate safeguards such as:

  • Standard Contractual Clauses (SCC)

  • Trusted partners with GDPR compliance

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We may update this Privacy Policy to reflect legal, technical or service-related changes.
All updates will be posted on this page with the new “Last Updated” date.

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For any questions about this Privacy Policy or your personal data, please contact us at:

📧 info@onyxconcierge.com

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